FAQs

Frequently Asked Questions


Do I need to be referred by my doctor?

You do not need to see your doctor prior to physiotherapy, unless your insurance policy stipulates this. If necessary, we will contact your GP following your appointment with us.

How long will my appointment last?

The initial assessment (which includes treatment) lasts 45min. Subsequent follow up treatments (if required), last 30minutes.

What should I wear?

Shorts are normally best worn if you have a lower limb injury, and vest tops are useful for upper limb injuries. In general, loose fitting clothing is recommended. We will ensure your dignity at all times, and seek verbal consent for all aspects of the assessment process.

What should I expect at my first visit?

Our physiotherapist will take a thorough history, including any relevant medical history. The consultation is a two way process, so the more that you can tell us about how the problem started, where you feel your symptoms, and what aggravates and eases them the better.

After discussing your problem we will then complete a detailed examination, to enable a diagnosis of your condition. Following this, with the use of anatomical models we will explain the diagnosis and answer any questions or concerns that you may have. Finally we will discuss an individual treatment plan and how long we expect that it will take you to recover.

Your first visit will also normally involve treatment, unless your condition is particularly complex and we need to spend longer than normal on the examination, or the referring party have only authorised an initial assessment.

How do I pay for my treatment?

Payment can be made after each consultation, either by cheque, cash or credit card. If you require a receipt at the end of your treatment course then just let us know and we can provide this.

How do I find the clinic?

Check our clinic maps by visiting Our Clinics page or ring us for directions. You will also be sent a complimentary text message the day before your appointment detailing the time and location of your appointment.

If you would like to discuss your problem before booking an appointment please give our physiotherapy team a call, we will do our best to help.